Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
Each help request you send to us will be replied to within maximum 60 min. In case your support ticket or e–mail requires additional assistance from an admin, we’ll without delay forward it and leave a note to let you know that your issue is being worked on. If you order the Admin Services package, all of the services included there will be executed at a time of your preference.
A Top–Class Client Support Service
- We’ll be online for you 24–7 to reply to any enquiries that you may have connected with our Control Panel and any of the apps that we have pre–installed on your behalf on the server. If you also need help handling server administration tasks, you can make use of our Admin Services package, which includes backup disk storage space, weekly OS updates, server monitoring and rebooting procedures, plus problem troubleshooting and installation services.
An Intuitive Help Section
We have equipped our Control Panel with an elaborate knowledgebase, which includes in–depth explanations of all its features and functions. Moreover, we have filmed detailed video tutorials that will further explain to you how to perform a particular task or solve a regularly experienced problem. The instructional articles and the tutorial videos are readily reachable from each Control Panel section through the Help and Videos buttons located in the top right corner.